Privacy Policy

Pendo Behavioral Health Services LLC (“Pendo BHS,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website pendobhs.com or use our services.As a behavioral health practice, we are also subject to the Health Insurance Portability and Accountability Act (HIPAA), which provides additional protections for your medical information. Our Notice of Privacy Practices, which governs how we handle your protected health information (PHI) in the course of treatment, is available upon request.By using our website, you agree to the terms of this Privacy Policy.

1. Information You Provide Directly

• Name, email address, phone number, and fax number submitted through our contact form
• Insurance information provided when inquiring about services
• Messages and communications you send to us through the website
• Information submitted when booking an appointment through ZocDoc

2. Information Collected Automatically

• IP address and browser type when you visit our website
• Pages visited, time spent on pages, and referring URLs (via cookies and analytics tools)
• Device type and operating system

3. Protected Health Information (PHI) Information you share in the context of receiving care — including diagnoses, treatment details, medications, and medical history — is governed by HIPAA and our Notice of Privacy Practices, not solely by this website Privacy Policy.

We use the information we collect for the following purposes:

• To respond to your inquiries and contact form submissions
• To schedule and manage appointments
• To verify insurance coverage and process billing
• To send appointment reminders and follow-up communications
• To improve our website and services
• To comply with applicable laws, regulations, and professional standards
• To protect the safety of our patients, staff, and the public

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information in the following limited circumstances:

• With your consent: We will share your information only when you have given us explicit permission to do so.
• Healthcare operations: With other providers involved in your care, as permitted under HIPAA.
• Service providers: With trusted third-party vendors (e.g., scheduling platforms, EHR systems, email providers) who assist us in operating our practice under confidentiality agreements.
• Legal requirements: When required by law, court order, or government authority.
• Safety: When necessary to prevent serious harm to you or others, as permitted by law.
• Business transfers: In the event of a merger, acquisition, or sale of practice assets, subject to continued privacy protections.

As a patient of Pendo Behavioral Health Services, you have the following rights under HIPAA regarding your Protected Health Information (PHI):

• Right to Access: You may request a copy of your medical records.
• Right to Amend: You may request corrections to your health information.
• Right to Restrict: You may request restrictions on how we use or disclose your PHI.
• Right to Confidential Communications: You may request we contact you in a specific way.
• Right to an Accounting: You may request a list of disclosures we have made of your PHI.
• Right to Notification: You have the right to be notified in the event of a breach of your PHI.

To exercise any of these rights, please contact us at admin@pendobhs.com or call (302) 307-3413.

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Cookies are small text files stored on your device.Types of cookies we use:

• Essential cookies: Necessary for the website to function properly.
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). Data collected is aggregated and anonymous.
• Third-party cookies: Booking platforms (ZocDoc, BehaveHealth) may set their own cookies when you interact with their widgets.

You may disable cookies through your browser settings, though some features of the website may not function correctly as a result.

Our website integrates with the following third-party platforms, each with their own privacy policies:

• ZocDoc — online appointment scheduling. ZocDoc Privacy Policy
• Google Maps — embedded map on our contact page. Google Privacy Policy
• Google Analytics — anonymous website traffic analysis.

We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies before submitting information through them.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted through our website
• Secure, access-controlled servers for data storage
• Limited staff access to personal information on a need-to-know basis
• Regular security reviews and updates

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you have reason to believe your information has been compromised, please contact us immediately.

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us immediately at admin@pendobhs.com and we will promptly delete it.For patients under 18 who are receiving services, parental or guardian consent is required and information is handled in accordance with HIPAA and applicable state law.

Depending on your location, you may have additional rights regarding your personal information:

• Right to Know: Request information about what personal data we hold about you.
• Right to Delete: Request deletion of your personal data (subject to legal and medical records retention requirements).
• Right to Opt-Out: Opt out of any marketing communications at any time by contacting us or clicking ‘unsubscribe’ in any email we send.
• Right to Non-Discrimination: We will never discriminate against you for exercising your privacy rights.

To submit a privacy request, contact us at admin@pendobhs.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:Pendo Behavioral Health Services LLC 8 The Green STE A, Dover, DE 19901 📞 (302) 307-3413 📠 Fax: (302) 664-8684 ✉ admin@pendobhs.comIf you believe your HIPAA rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at www.hhs.gov/ocr. We will not retaliate against you for filing a complaint.